Shipping Policy

Last updated: [22-07-2026]

Every Jane Basch piece is handcrafted in our Hollywood, Florida studio. Because much of our jewelry is made to order and personalized just for you, please review the production and shipping timelines below before placing your order.

Production Time

Personalized and made-to-order pieces require production time before they ship. Current production time is approximately [X–X business days/weeks] from the date your order is placed. Ready-to-ship items typically leave our studio within [X business days]. Production times are estimates and may be longer during holiday seasons. If you need a piece by a specific date, call us at (800) 558-1144 before ordering and we will do our best to accommodate you.

Shipping Methods & Rates

We ship via [CARRIER]. Rates and estimated transit times are calculated at checkout based on your address and selected shipping speed:

Standard — [X–X business days] — [$X / Free over $X]

Expedited — [X–X business days] — [$X]

Overnight — [1 business day] — [$X]

Transit time begins once your order ships, not when it is placed. You will receive a confirmation email with tracking information as soon as your order is on its way.

Signature & Insurance

For your protection, all shipments are fully insured while in transit. Orders over [$X] require an adult signature upon delivery. We recommend shipping to an address where someone will be available to sign.

International Shipping

[Choose one option and delete the other:]

Option A: We currently ship within the United States only.

Option B: We ship internationally to select countries. International customers are responsible for all customs duties, import taxes, and brokerage fees, which are not included in the item price or shipping cost and are collected by the carrier or your local customs authority upon delivery. Transit times vary by destination and customs processing.

Order Changes & Address Errors

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, call us immediately at (800) 558-1144 — once an order has shipped, we are unable to redirect it.

Lost, Stolen, or Damaged Shipments

If your tracking shows your package as delivered but you have not received it, or if your order arrives damaged, contact us within [X] days at (800) 558-1144 or through our contact form with your order number and (for damage) photos of the item and packaging. Because all shipments are insured, we will work with the carrier to file a claim and arrange a replacement or refund as appropriate.

Questions

Jane Basch Designs

918 N 20th Avenue

Hollywood, FL 33020

Phone: (800) 558-1144