Got Any Questions?
Frequently Asked Questions
How long does shipping take?
We offer complimentary standard shipping on all orders. Domestic orders typically arrive within 3–7 business days, while international deliveries usually take 7–14 business days, depending on the destination. Every order is securely packaged and fully insured during transit.
Can I customize my jewellery?
Yes. We offer customization services for selected designs, including gemstone selection, metal type, chain length, and bespoke creations. Our jewellery specialists will guide you through every step to create a piece that's uniquely yours.
Do you offer engraving?
Absolutely. Many of our rings, bracelets, pendants, and selected jewellery pieces can be personalized with names, initials, dates, or meaningful messages. Engraving options are available on eligible products before checkout.
How do I determine my ring size?
You can use our online Ring Size Guide or request a complimentary ring sizer before placing your order. If you're unsure, our customer care team is happy to help you find the perfect fit.
Can I return personalized pieces?
Because personalized and engraved jewellery is crafted exclusively for you, these items are generally non-returnable unless they arrive damaged or there is a manufacturing defect. Please review your customization details carefully before placing your order.
How should I clean my jewellery?
Clean your jewellery gently using warm water, mild soap, and a soft polishing cloth. Avoid harsh chemicals, perfumes, and abrasive cleaners. We also recommend storing each piece separately in its original pouch or jewellery box to maintain its brilliance.
Does the jewellery tarnish?
Our jewellery is crafted using premium-quality precious metals designed for everyday wear. With proper care and storage, your jewellery will retain its beauty for years. Regular cleaning and avoiding prolonged exposure to moisture and chemicals will help preserve its finish.